At tuidesigns, we’re proud to serve customers across New Zealand with reliable and efficient shipping. Please read below for everything you need to know about how we ship your order.
1. General Shipping Information
We currently ship within New Zealand only.
Shipping options, costs, and delivery times may vary depending on your location and the size or weight of your order.
2. Processing Time
Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and public holidays.
During peak seasons or promotional periods, processing times may be slightly longer. If this happens, we will keep you informed.
3. Shipping Rates
Free Shipping – We offer free shipping on all orders within New Zealand, with no minimum purchase.
4. Estimated Delivery Times
Here’s what to expect once your order is processed:
Processing Time: 2–3 business days (Monday to Friday)
Transit Time: 4–9 business days (Monday to Friday)
Total Delivery Time: 6–12 business days
Order Cutoff Time: 17:00
Time Zone: NZT (New Zealand Time)
Please note: Delivery times are estimates and may be affected by carrier delays, remote delivery areas, or extreme weather conditions.
5. Shipping Restrictions
We do not ship to PO Box addresses, military addresses, or restricted areas where carriers are unable to deliver.
Certain locations (remote or regional areas) may experience longer delivery times.
6. Failed Delivery or Returned Packages
If a delivery fails due to an incorrect address or unsuccessful delivery attempts, the order may be returned to us.
If this occurs, we will contact you to arrange a reshipment. Additional shipping costs may apply for reshipments caused by incorrect address details provided at checkout.
7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us as soon as possible at:
We will work with the carrier to investigate the issue and provide an appropriate resolution.
8. Shipping Policy Updates
We may update this Shipping Policy from time to time to improve our services or to meet platform requirements. The latest version will always be available on this page.
Last updated: February 24, 2026
Contact Information
Store Name: tuidesigns
Address:
41 Cleveland Street
Brooklyn, Wellington 6021
New Zealand
Email: support@tuidesigns.co.nz
Business Hours:
Monday to Friday: 9:00 AM – 5:00 PM (NZT)
Saturday & Sunday: Closed
We aim to respond to all inquiries within 24 hours during business days.