FAQ

We currently ship within New Zealand only.

Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and public holidays.

Once your order is processed, transit time is typically 4–9 business days (Monday to Friday).

Total estimated delivery time: 6–12 business days (processing + transit).

Delivery times are estimates and may be affected by carrier delays, remote delivery areas, or extreme weather conditions.

Yes — we offer free shipping on all orders within New Zealand, with no minimum purchase.

If your order hasn’t shipped yet, please contact us as soon as possible at support@tuidesigns.co.nz.

Once an order has been handed to the carrier, changes or cancellations may not be possible.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible, items must be:

• In the same condition you received them
• Unworn or unused
• With tags
• In the original packaging
• With the receipt or proof of purchase

Email us at support@tuidesigns.co.nz with your order number and the reason for your request.

If approved, we’ll provide instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

Exchanges: The fastest way to get a different item is to return the original item (if eligible) and place a new order once the return is approved.

Please inspect your order upon delivery. If the item is defective, damaged, or you received the wrong item, contact us immediately at support@tuidesigns.co.nz.

We will assess the issue and provide an appropriate resolution.

We do not accept returns for:

• Sale items
• Gift cards

If you have questions about a specific item before purchasing, please contact us at support@tuidesigns.co.nz.

We accept: American Express, Visa, Mastercard, and Discover.

Checkout is secured using SSL (128-bit encryption), and payments are processed via secure third-party providers that comply with PCI DSS. We do not store full card numbers.

Currency: Prices are listed in NZD unless otherwise stated.