Return Period
We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.
Return Eligibility
To qualify for a return, items must meet the following conditions:
- Unused, unworn, and in original condition
- Returned with all original tags attached
- In original packaging
- Accompanied by proof of purchase (order confirmation or receipt)
We reserve the right to refuse returns that do not meet these conditions.
How to Request a Return
To initiate a return, please contact our support team:
Email: support@tuidesigns.co.nz
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
If your return is approved, we will provide instructions including the return address and next steps.
Important:
Returns sent without prior authorization will not be accepted.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- We recommend using a tracked shipping service, as we are not responsible for items lost in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery at:
We will review the issue and offer an appropriate resolution, such as a replacement or refund.
Non-Returnable Items
The following items are not eligible for return:
- Sale or discounted items
- Gift cards
If you are unsure about an item, please contact us before purchasing.
Exchanges
We do not offer direct exchanges.
To receive a different item, please return the original item (if eligible) and place a new order.
Refund Process
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time: within 10 business days
Please note that your bank or payment provider may take additional time to process and post the refund.
Delayed or Missing Refunds
If you have not received your refund within 15 business days after approval, please contact us at:
Contact Information
Store Name: tuidesigns
Address:
41 Cleveland Street
Brooklyn, Wellington 6021
New Zealand
Email: support@tuidesigns.co.nz
Business Hours:
Monday to Friday: 9:00 AM – 5:00 PM (NZT)
Saturday & Sunday: Closed
We aim to respond to all inquiries within 24 hours during business days.